complaints policy terms and conditions

Complaints

1.1 At Streamline.Net we try our best to keep all Customers happy. However, if You have already submitted a support ticket and Your complaint has not been resolved to Your satisfaction, or have called the support team and Your call has not been dealt with to Your satisfaction ,then please follow the steps below in order to escalate the issue;

1.2 Stage 1: contact us, putting Your complaint in writing to the Complaints Department, at: Complaints Department, Streamline.Net, Castle Square, Melbourne, Derbyshire, DE73 8DY;

1.3 Stage 2: we will respond to Your complaint, following receipt of Your letter. Our Complaints Department will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive our response within 14 days of us receiving Your letter;

1.4 Stage 3: if, following our response to You, You consider Your complaint still unresolved to Your satisfaction, please put Your complaint in writing to our Complaints Director at: Complaints Director, Streamline.Net, Castle Square, Melbourne, Derbyshire, DE73 8DY;

1.5 Stage 4: on receipt of Your complaint to the Complaints Director, the matter will be thoroughly investigated and we will respond proposing a course of action for resolution. You should receive the Complaints Director's response within 14 days of our receipt of your escalation letter.

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