Acceptable Use Policy

1. WEB HOSTING

1.1 Streamline.Net reserves the right to suspend or cancel a Customer's access to any or all services provided by Streamline.Net, where Streamline.Net decides that the account has been inappropriately used. Streamline.Net reserves the right to refuse service and /or access to its servers to anyone;

1.2 Streamline.Net offer unlimited web space and un-restricted bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content;

1.3 Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, adversely affecting server performance and are therefore not allowed. Scripts that are designed to provide proxy services, anonymous or otherwise, are not allowed;

1.4 Streamline.Net will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices: (i) the primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site; (ii) the primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database, are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered; (iii) sites must not contain Warez, illegal or copyright material. The onus is on You the Customer to prove that You own the rights to publish material, not for Streamline.Net to prove that You do not; (iv) sites must not contain MP3 files that do not represent active web content. Other multimedia files are acceptable if they are configured to stream to the client rather than download (please refer to section 1.2 of this policy); (v) sites must not contain archive (e.g. zip or rar) files, or data back ups; (vi) sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Streamline.Net; (vii) sites must not use excessive amounts of server resources. These include Bandwidth, processor utilization and / or disk space. Please refer to the 'High Resource Use Policy' in the General Terms & Conditions; (viii) sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.

2. EMAIL

2.1 If Streamline.Net identifies a mailbox or domain that is causing problems, we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate;

2.2 Common issues that cause problems are: (i) where a mailbox receives large volumes of undeliverable mail; (ii) where mailboxes have forwarders set to other mailboxes where mail cannot be delivered or (iii) where mailboxes have forwarders and/or auto-responders that generate circular mail loops;

2.3 You may not use Streamline.Net Email services for any of the following: (i) to send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene; (ii) to send messages causing annoyance, inconvenience or anxiety to another user of the internet or (iii) to send messages for the purpose of fraud and /or with the intention of committing a criminal offence;

2.4 To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios: (i) where we identify a server that has an open mail relay; (ii) where a significant volume of mail is sent from a domain in a 10 minute period or (iii) where we have received significant volumes of complaints concerning unsolicited mail originating from a Streamline.Net hosted server;

2.5 To prevent Streamline.Net's IP addresses being blocked by IP address blocking, a domain held on Streamline.Net's servers may be disabled where we have received significant volumes of complaints concerning unsolicited mail originating from a Streamline.Net server, or unsolicited email being sent to promote sites being hosted on a Streamline.Net server;

3. GENERAL

3.1 If Streamline.Net disables a site or server, we will: (i) provide follow up correspondence during office hours from our Misuse Department, detailing the reasons for the suspension and what actions, if any, the administrator should take to rectify the situation; (ii) work with You to suggest a resolution to the issue at hand and arrange for the restoration of Services in the shortest timescale possible once an agreement has been reached; (iii) not re-enable any domain or server that has a history of similar misuse; (iv) pass the account to the appropriate department to resolve any outstanding issues such as account balance or closure;

3.2 For other issues, such as email problems, the Misuse Department will contact You to inform You of any changes made to Your account and the reasons for those changes;

3.3 If an action is taken against a site or server, You should communicate directly with the Misuse Department within office hours;

3.4 Restoration of any and all Services suspended during a Misuse Department investigation will be considered on a case-by-case basis;

3.5 Streamline.Net have a police liaison function and are committed to assisting and cooperating with all law enforcement and government agencies in helping to reduce internet crime.

4. REPORTING MISUSE

4.1 In order to efficiently process Your report we need You to send as much information as possible and Your contact email address and phone number. Below are the details that we will need from You when investigating internet misuse. Reports will not be investigated until the details below have been received. If any of the information below is missing from Your report, please re-send the information;

4.2 Reporting port scanning, attempted hacking and firewall activity: (i) where Your report is based upon information obtained from a firewall, please ensure that You send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone; (ii) You also need to confirm that the clock on Your PC is accurate and that You are using the correct time zone for Your locale. If Your clock is inaccurate please indicate how many minutes and seconds wrong it is (there is an online clock website to check Your PC clock, at http://www.timeticker.com/main.htm); (iii) Screenshots or image files will not be accepted as evidence of a system intrusion; (iv) If You see any other misuse on Your own servers originating from a Streamline.Net IP address, then please send us the following information: Your URL, our web server log (showing the IP address, time, date and time zone of the IP address logging into Your server), and any details of the misuse that has taken place.

4.3 Reporting email/ newsgroup misuse (including spam): (i) We require the full header and content of the email/ newsgroup post. The header enables us to trace the journey that an email/ newsgroup post has made from the computer it originated from to the computer it was downloaded to. Please see below for instructions on retrieving full mail headers within Microsoft Outlook. If You use another mail client, please check your provider's support documentation for this information;

4.4 Reporting virus activity: (i) If You have received or been infected by a virus, worm or trojan please note that Streamline.Net are unable to offer any support in their removal. We recommend that you install anti-virus software and ensure that it is updated regularly; (ii) please include the following information in your complaint: the header of the email (if one is available) and the content of the email; (iii) the email attachment that was sent to You (if any). The attachment may need to be placed in an archived file (.zip, .rar etc) for our email software to receive it. The website contains helpful instructions to help You with this procedure. If You cannot attach the virus, then please send the email and header only;

4.5 Reporting web space abuse: (i) If You become aware of any web space hosted by Streamline.Net that you feel is in contravention of our Terms of Service or our Acceptable Use Policy, then please email us with the details; (ii) please send the following information: the URL, the time and date that You noticed the infringement, any details regarding how You came to view the material, and a precise description of why You believe the domain to be in breach;

4.6 Streamline.Net actively reports any illegal activities that take place on our servers to the police. Streamline.Net also work with the Internet Watch Foundation to ensure that any images of child abuse are removed from our service and reported as soon as we are made aware, in line with current working practices.

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